Privacy Policy

LAST REVISED: August 11th, 2025

Plutonic, Inc. (“Plutonic,” “we,” “our,” or “us”) values the privacy of those who visit our website, use our online platform, or receive our in-person therapy services (collectively, the “Services”). We take your privacy seriously and are committed to protecting the personal and health information we collect from and about you.

This Privacy Policy describes:

What personal information we collect
How and why we use your information
How we protect your information
To whom your information may be disclosed
Your rights regarding your information
How to provide or withdraw consent

By using our Services, whether online or in person, you consent to the practices described in this Privacy Policy. If you do not agree, you must discontinue use of the Services.

1. Scope of This Privacy Policy

This Privacy Policy applies to all Services offered by Plutonic, whether delivered through our website at https://www.plutonic.co, our virtual therapy platform, or in person at one of our physical office locations. All personal and health information collected in connection with these services is subject to the protections described in this Privacy Policy.

2. Types of Information We Collect

We collect two main categories of information:

a. Personal Information

Information that identifies you or could reasonably be used to identify you, such as your name, address, email address, phone number, and payment details.

b. Protected Health Information (PHI)

If you engage in therapy services with Plutonic, whether in person or online, we may collect and store Protected Health Information (“PHI”) as defined by the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”). This includes information you provide during intake, assessments, therapy sessions, and follow-up communications.

3. How We Collect Information

We may collect information in the following ways:

Directly from you: When you create an account, schedule appointments, complete intake forms, or participate in therapy sessions.
Automatically: Through cookies, analytics tools, and similar technologies when you visit our website.
From third parties: Such as your insurance provider (if applicable), referral sources, or integrated service providers (e.g., HIPAA-compliant EHR systems).

If you are under 13 years old, we will only collect your information with verifiable parental consent as required by the Children’s Online Privacy Protection Act (“COPPA”).

4. How We Use Your Information

We use your personal and health information to:

Provide, manage, and improve our therapy services
Communicate with you about appointments and services
Process payments and insurance claims (if applicable)
Comply with legal, regulatory, and licensing requirements
Ensure the safety, security, and quality of our Services

We will not sell or rent your personal information.

5. How We Protect Your Information

We use industry-standard safeguards to protect your personal and health information, including:

Secure, HIPAA-compliant electronic health record (EHR) systems for all client records
Encryption of data in transit and at rest
Access controls limiting PHI access to authorized personnel only
Confidentiality agreements for all employees, contractors, and providers

6. Sharing and Disclosure of Information

We may share your information in the following situations:

With your consent: For example, sharing records with another provider at your request.
With service providers: Third-party vendors who perform services for us (e.g., telehealth platform, billing services, EHR) under HIPAA-compliant agreements.
For legal compliance: When required by law, court order, or regulatory authority.
For safety reasons: If necessary to prevent or lessen a serious threat to health or safety.
In a business transfer: If Plutonic is involved in a merger, acquisition, or sale of assets.

7. Special Provisions for Clients Under 18

Under 18: Parental or guardian consent is required for therapy services.
Under 13: We comply with COPPA and require verifiable parental consent before collecting, storing, or using any personal information.
We may require the consenting parent or guardian to participate in the intake process and provide proof of identity.
If consent is withdrawn, services will be discontinued.

8. Breach Notification

In the event of a breach of unsecured PHI, Plutonic will notify affected individuals without unreasonable delay, as required by HIPAA and applicable state laws. We will also notify the U.S. Department of Health and Human Services (HHS) and, if applicable, state regulators.

9. Your Rights

You have the right to:

Access your health records
Request corrections or amendments to your records
Request restrictions on certain uses or disclosures of your information
Receive an accounting of disclosures of your PHI
Withdraw consent for certain uses of your information (subject to legal requirements)

Requests may be made by contacting us at help@plutonic.co.

10. Data Retention

We retain your personal and health information only as long as necessary to provide services, comply with legal obligations, and maintain business records, including those required by state mental health laws.

11. International Users

If you use our Services from outside the United States, your information may be transferred to and stored in the U.S., where data protection laws may differ from those in your country.

12. Changes to This Policy

We may update this Privacy Policy at any time. The revised version will be posted on our website with the effective date. Continued use of our Services after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

Plutonic, Inc.
3295 River Exchange Drive, Suite 567
Norcross, GA 30092
help@plutonic.co